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General

All conditions are to be read together with all other statements or directives shown on (but not limited to) the ticket,  displayed on our website, social media or at our premises.By purchasing a ticket to the Event, you hereby agree to these Event Terms and Conditions. Pato Entertainment may, without notice invalidate any tickets that are believed to be in breach of the Event Terms and Conditions, and no refund, replacement or compensation will be offered. All tickets are displayed in New Zealand Dollars. Each ticket attracts a Booking Fee and Processing fee and includes all taxes.

Purchase of Tickets

TicketFairy.com acts as an intermediary for One Love Festival. All sales made through this website are subject to the terms of this Agreement. No other ticketing company is authorised to sell tickets for this event.

Terms of sale

Tickets may not, without the prior consent of the Pato Entertainment, be resold or offered for resale at a premium over the face value of the ticket (including via on-line auction sites) or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent ticket holder. If a ticket is sold or used in breach of this condition, the Presenter reserves the right to cancel the ticket without a refund. This ticket is only valid when purchased and resold  through TicketFairy.com.

Tickets bought from Non-official websites or other sources may be refused entry.

The Customer assumes all risk or danger incidental to the Event, whether occurring prior to, during, or subsequent to, the actual Event. The terms of sale of each ticket issued pursuant to a transaction initiated on this website are subject to any and all terms imposed by the Pato Entertainment. Entry may be refused for various reasons, including misconduct, intoxication, etc., as determined by the Promoter.

Release of liability

The ticket holder expressly assumes all risk and danger arising from or incidental to the event for which the ticket is issued, whether such risks occur prior to, during, or subsequent to the actual event the holder expressly releases the event facility, management, promoters, participants, performers, artists, and the ticketing agency and/or ticketing services provider (collectively “management”) and all of their owners, officers, directors, employees, contractors, representatives, and agents, from any and all claims that the holder has or may have that arise from or are incidental to the event, including any claims arising out of the negligence of management or management’s owners, officers, directors, employees, contractors, representatives, or agents.

Event Cancellation, Refunds and Exchange

Except in circumstances beyond our control, the event will take place rain or shine.If the event is cancelled by for any reason, only the face value of the ticket will be refunded. If Pato Entertainment deems it necessary to abandon the event due to the forces of nature or any other reason, refund of an amount other than face value (excluding booking fees) of the ticket is at the discretion of Pato Entertainment.

All rights reserved. Event date and time subject to change. If the event for which this ticket is issued is rescheduled or cancelled, the holder shall not be entitled to a refund except as otherwise required by law. Instead, the holder shall have the right, except as otherwise provided, (1) if the event is rescheduled to a date and time within twelve months of the date and time originally scheduled, to use this ticket to attend the event at the rescheduled date and time, or (2) if the event is not rescheduled within twelve months of the date and time originally scheduled, a refund will be provided.

Pato Entertainment reserves the right to change, add, withdraw or substitute artists in the Event line-up, vary the advertised program, vary the date and/or vary the Event Site without prior notification and deny admission to the Event Site (including admission to a particular performance at the Event Site) with reasonable cause. No refunds will be provided.

The ticket is not subject to exchange except as expressly provided above. If issued as a complimentary ticket, this ticket is not exchangeable or redeemable for another ticket to any other event or performance or for any other consideration, monetary or otherwise. Tickets obtained from unauthorised sources may be counterfeit and worthless. It is unlawful to reproduce the ticket in any form. Management reserves all rights not expressly granted to the holder by these terms.

All ticket sales are final and non-refundable unless required by law, please ensure you review your purchase before processing.

PROOF OF AGE

One Love Festival is an R18 event. You must have valid proof of age photo ID to gain entry. Persons under the age of 18 years will be denied entry. Pato Entertainment reserves the right to evict any underage person (or persons unable to provide valid proof of age ID).

Reservation of Managements Rights

You must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event.Management reserves the right to refuse admission to or eject any person whose conduct or hygiene is deemed by Management, at Management’s sole discretion, to be undesirable, including (but not limited to) disorderly conduct, use of vulgar or abusive language, or failure to follow Management or facility rules and directions. Undesirable conduct of any of the types expressly listed above will automatically terminate this license and all rights of the holder. The exercise of management’s ejection rights hereunder does not entitle the holder to a refund of the ticket price or any part thereof. This ticket is a revocable license and admission may be refused upon refunding the face amount of the ticket, at management’s discretion. Unlawful resale or attempted resale is grounds for seizure and cancellation of the ticket, without compensation, at management’s discretion.

Compliance with facility rules and the law

The holder agrees to comply with all local or facility rules that prohibit or limit alcoholic beverages, illegal drugs, controlled substances, cameras, recording devices, bundles and containers of any kind from being brought into the event premises.

Reselling and Promotional Use Prohibited

The Ticket Holder agrees not to transmit, distribute, or sell (or aid in transmitting, distributing, or selling) in any media now or hereafter existing, any description, account, picture, video, audio or other form of reproduction of the event or any surrounding activities (in whole or in part) for which this invitation is issued (the “Event”). Goods using unauthorised event logos and unauthorised professional recording equipment will be confiscated. This invitation may not be used for any form of commercial or trade purposes, including, but not limited to, advertising, promotions, contests or sweepstakes, without the express written consent from Pato Entertainment.Breach of any of the terms of this license or the failure to comply with venue rules shall automatically terminate any rights that the Ticket Holder may have hereunder; shall render illegal and unauthorised the Ticket Holder’s use of the invitation for any purpose; and shall authorise Pato Entertainment to withdraw the invitation, refuse admission to the Event, or eject the Holder from the Event. Breach of any of the terms of this license shall also subject the Holder to all legal remedies available to Promoters. Sale or attempted sale of this invitation to this private Event is grounds for seizure or cancellation without refund or other compensation.The Holder and the Holder’s belongings may be searched upon entry into the Event, and the Holder consents to such searches and waives any related claims that might arise against Pato Entertainment. If the Holder elects not to consent to these searches, the Holder will be denied entry into the Event.

Terms and conditions

These Terms and Conditions are subject to change at any time without notice.