BRING
• Good Vibes
• Backpacks (small)
• Blankets (small)
• Binoculars
• Cameras (No professional cameras, without detachable lens)
• Chapstick and lip balm
• Sealed / Unopened cigarettes and lighters
• E-Cigs and vape pens (single use only)
• Ear plugs
• Empty plastic drink bottles and hydration packs
• Eye drops
• Fanny packs and hip bags
• Chairs (in chair area only)
• GoPros
• Gum
• Hand sanitiser and baby wipes
• Hats
DON'T BRING
• Aerosol Products
• Air Horns
• Alcohol
• Audio Recording Devices
• AVP's or MOD for liquid refills for E-Cigs
• Bicycles, Skates, Scooters or Skateboards
• Chain Wallets
• Chilli Bins
• Detachable Lens Cameras or Tripods
• Drones or Remote Controlled Aircraft or Toys
• Drugs or Drug Paraphernalia or Marijuana
• Fireworks or Explosives
• Flags, Flyers, Samples or Promotional Items
• Food
• Gang Patches or Regalia
• Glass or Metal Water Containers
• Guns or Ammunition or Tasers
• Hoverboards or Segways
• Instruments
• Kites or Laterns
• Knives, Weapons or Sharp Objects
• Laser Pointers
• Perfumes and Colognes
• Pets or other animals
• Sharpies, markers or paint
• Stuffed animals
• Tarps, Tents, umbrellas or gazebo’s
• Toy guns, water guns or sling shots
• Video Cameras
Contact tracing
It is vital that tickets be in the name of the person attending the festival as all ticket purchaser details are automatically included in the contact tracer database of TicketSpace - please ensure you hav valid ID to match the name on the ticket.
Upon arrival at the festival, please use the NZ Covid Tracer app to scan the Event specific QR codes. Such QR codes will be located at points of entry, and around the Venue.
I have a cold, but I feel fine, can I still come to the festival?
If you have cold, flu or Covid symptoms, stay home and call your doctor – you may be refused entry.
Do artists, staff and attendees have to be vaccinated?
Yes. Based on the traffic light system rules, if we are at Green or Orange, to enter the festival, you will be required to have a Vaccine Certificate and these will be checked on arrival by security. This applies to all attendees, staff and artists. Note that Tauranga Moana is currently at Orange. If this was to change to Red, the festival would be postponed.
I have a vaccine exemption, can I still come to the festival?
We currently do not have enough information from the government to answer this question. Once we know more, we will be able to answer this.
Whanau - we stand by you and your decision on vaccinations, whatever that may be. We are all for unity, love and respect. Please be kind to our team who are working hard to ensure that we deliver a festival for you this summer.
Will I need to wear a mask and physically distance from others?
Based on the traffic light system rules, if we are at Green or Orange, face masks will be strongly encouraged, but not required for patrons entering the event.
With the new traffic light system in place, will the festival go ahead?
Yes. Based on the traffic light system rules, if we are at Green or Orange, One Love Festival will be going ahead as planned on the 29th and 30th January 2022. To enter the festival, you will be required to have a Vaccine Certificate and these will be checked on arrival by security. This applies to all attendees, staff and artists. Note that Tauranga Moana is currently at Orange. If this was to change to Red, the festival would be postponed.
Can I just show a negative Covid test instead of a Vaccine Pass?
No sorry - the only way that One Love Festival can operate is by requiring a Vaccine Pass to enter the festival
I only have 1 vaccination and my second one is due after the festival - can I still attend?
No sorry - the only way that One Love Festival can operate is by requiring a Vaccine Pass to enter the festival, and you must be double vaxed to receive a Vaccine Pass
Do I need to be vaccinated?
As per the government mandate to attend large scale events, you will be required to produce your vaccine certificate for validation at the entry gate.
Postponement of One Love
The Promoter reserves the right to change the Event date, time, venue or line up for any reason . If the Event for which this ticket is issued is rescheduled The Promoter may continue to hold payment for the ticket and the ticket holder shall not be entitled to a refund. Instead, the holder shall have the right, except as otherwise provided, to use this ticket to attend the rescheduled event. If the event is not rescheduled but is instead fully cancelled, a refund of the ticket price (less service fees) will be provided to the ticket holder.
Becoming a vendor – who do I contact
At this stage we have all the required vendors, but please do drop us a line with your details to info@onelovefestival.co.nz, and should a spot become available, we’ll be in touch.
Becoming part of the line-up – how does someone do this?
We appreciate your interest but at this stage our line-up is full. Please email info@onelovefestival.co.nz and we will be in touch if we require additional acts.
Where’s my Free T-Shirt
All t-shirts were sent out in April. Please email our dispatcher OL22earlybirdtees@gmail.com and they will be able to advise you further.
Will you be posting set times in advance?
Set times will be posted on our event One Love 2021 Facebook page and the website days before the festival.
What time does the festival open and end each day?
Gates will open at 11am on both days and end 10.30pm on Saturday and 10pm on Sunday
Do I need ID?
The prescribed and ONLY forms of ID for ANY licensed premise in NZ is a valid and current:
- NZ Drivers License or,
- Passport or
- HANZ 18+ card or Kiwi Access card
Under no circumstances will any other forms of ID be accepted, this includes:
- Expired ID
- Birth/Marriage certificates
- Photocopies
- Student ID's
My cuzzie doesn’t have ID, but he’s of age – does this mean she can’t get in?
If your ‘cuzzie’ looks under 25, then he’ll be asked for ID – no ID, no entry sorry.
Can I bring my underage kid?
Sorry but the event is strictly R18 – no exceptions
Can I bring my dog?
No, please leave pets at home – (assistance dogs are welcomed)
What’s the best time to arrive?
Early! Plan your arrival time well ahead of the artist you want to see. Please be prepared for any delays on the roads or at the gates.
I’m a photographer / media person, how do I get a media pass?
Please drop us a line with your details to info@onelovefestival.co.nz, with “Media Inquiries” in the subject.
Can I pass out flyers or promotional material inside or outside the venue?
No
Can I use passes or wristbands or the One Love name to promote my business?
No sorry, this is reserved for sponsors only. Please email info@onelovefestival.co.nz with “Sponsor” in the subject line, if you would like to become a sponsor
Can I come and go from the festival?
We have a one-way policy at the festival, once you are in, you are in to stay.
I need to bring along prescribed medication, is that ok?
To ensure that illicit or potentially dangerous substances are not brought onto site under the guise of legitimate medical need, the following measures are to be enforced.
Advance notice given to One Love and crew if this medication is vital to your health and wellbeing.
Customers should.
- Ensure medicine is in its original container with dispensary sticker and issued in the name of the ticket holder.
- Bring a copy of the prescription or a letter of explanation from a registered medical practitioner.
- Ensure the quantity carried is the minimal required for duration.
- Be prepared to be challenged at the gate or in the festival but do not seek to conceal medication.
- Be aware that One Love festival reserves the right to refuse access to the patrons carrying substances which cannot be confirmed as being a bonafide prescription medication. In such instances gate staff may require that medicines be surrendered at the gate or returned to a vehicle.
Can I bring alcohol and drugs?
There will be four onsite bars to purchase alcohol. If you are found with alcohol or drugs on arrival, it will be confiscated and not returned. You may also be refused entry or evicted from the event.
I turn 18 on the second day – can I still come to the first day?
No as the event is strictly R18 – you are welcome to come on the second day.
My favourite artist isn’t playing, not fair, I haven’t seen them live before?
If we could have all artists perform at One Love we would, but we have a limited time frame to fill. Unfortunately, we cannot please everyone, and many artists are not necessarily available at the time.
Intoxication policy
Anyone arriving at the festival intoxicated, will be refused entry and may lose their means of entry (ticket/wristband).
Do you have a map of the festival?
This will be posted closer to the event.
Can we bring umbrellas or shade tents?
Unfortunately, no, tents and umbrellas are not allowed as they can cause obstructed views.
Can I bring chairs?
There will be a small, designated area for low camping chairs only.
Can I bring a sealed bottle of water?
No food or drink is permitted to be brought into the festival. You can bring one empty plastic drinking water bottle to fill at the water stations on site (we do aim to be as eco-friendly as possible so prefer not to have plastic, but if it is all you have available).
Can I bring in food and drinks?
No food or drink is permitted to be brought into the festival. Prior to entry, all patrons in possession of food or drink, will be asked to surrender these items, otherwise will not be permitted to enter - this is due to the number of drugs and alcohol that have been smuggled into the festival under the guise of food and non-alcoholic beverages - we understand that purchasing onsite food can be quite expensive.
What VIP gets
VIP area has their own food vendors, bars, toilets, a shaded area with tables and chairs – But most of all they get to be FRONT OF STAGE to see over 20 top reggae acts including 10 international acts over two days!!
- Entry
Priority Entry through the dedicated VIP entry lane
- Food Vendors
There will be a number of food vendors located within the VIP area, but you can also come and go from VIP if you would like to visit the Marketplace.
- Bars
There will be two bars within the VIP area, one on either side of the stage – both bars will be stocked with the same products as all other onsite bars.
Can I bring chairs into the VIP area?
There will be a small, designated area for low camping chairs only. There will also be a large shade marquee within the VIP area, equipped with chairs.
Perfume & Cologne
Please leave all perfume and cologne bottles at home (or in your vehicle), otherwise you will be asked to surrender the item at the gates.
Do you have MIQ booked for the international artists?
We have a dedicated Immigration Advisor who has secured all visa requirements and has been working through the MIQ requirements.
Parking & Transport
Getting to the Festival:
- There is no parking on-site and no drop-offs outside the entry gate - there is street parking near or parking buildings available, but is first in first served
- Cameron Road will be closed from Brown Street to Hamilton Street, and all connecting side streets will only be accessible to authorised personnel. We recommend catching a Baybus to the event, with drop-off located on Willow Street (two blocks in from Cameron Road).
- If you have purchased a One Love Festival camping pass, there are buses to and from the campsite for campers only - drop-off/pick-up is just outside the One Love Festival gates at particular times.
To help you with parking in Tauranga, here's some more information for you: https://www.tauranga.govt.nz/living/travel/parking/where-to-park
Leaving the Festival:
- There will be drop and ride transport facilities available from the venue at the end of the night from 8pm till 11pm. Bus tickets are FREE as they're included with your ticket.
- Bus drop off locations are as follows:
- Blake Park, Mount Maunganui
- Gordon Spratt Reserve, Papamoa
- Cameron Road, Greerton.
The drop and ride facility will continue until needed
For more information please check out: https://www.baybus.co.nz
Remember whānau - please don't drink and drive!
Where are the set times?
The days and times that the artists will be performing, will be posted on our social media closer to the event - keep an eye out for it!
I have a medical/special request?
If you could please let us know your ticket Confirmation ID, we’ll pass this information on to the gate managers and security managers so they’re aware.
*Get all the information required - e.g. what they’re requesting/what they’ll need and put everything in this medical/special request sheet here: https://docs.google.com/spreadsheets/d/1NnzHCr4lnL7WAqWv1CpD9Nzo2Pg8plC2wjcTywPTtRo/edit?usp=sharing
Medical dietary requirements needed to bring in food
New mothers needing to leave to breastfeed
Other medical conditions they may need to bring in something special or leave for a reason
If appropriate id ask for a medical certificate be sent/ emailed
Record their name and ticker confirmation and this gets handed to the gate managers before the event so they are aware what to look out for
ACCESSIBILITY
How can I access the accessibility platform?
You can access it anytime throughout the festival. Please note that you are only allowed one support person with you.
[You don’t need a pass for this]
Is there disabled parking?
We will have accessible parking available next to the entrance to One Love Festival - to park here, you’ll need a valid mobility parking permit and your festival ticket or festival wristband.
Postponement of One Love
The Promoter reserves the right to change the Event date, time, venue or line up for any reason . If the Event for which this ticket is issued is rescheduled The Promoter may continue to hold payment for the ticket and the ticket holder shall not be entitled to a refund. Instead, the holder shall have the right, except as otherwise provided, to use this ticket to attend the rescheduled event. If the event is not rescheduled but is instead fully cancelled, a refund of the ticket price (less service fees) will be provided to the ticket holder.
I missed out on VIP Pre-reg?
We are sorry that you missed out of VIP Pre-registration. This was only open for a limited time. We understand that this makes no difference to you!
Where to get tickets?
One Love Festival is sold out, however you are able to purchase resale tickets from people who are no longer able to attend - these tickets are limited and can be purchased from https://tickets.ticketspace.co.nz/event/one-love-2022-resale
Where do I get hardcopy tickets?
At this stage, hard copy tickets are not available. If, and when, they do become available, a list of sellers will be available at: https://www.onelovefestival.co.nz/
PayPlan Tickets – GA and Camping tickets only
PayPlan is available for GA and Camping tickets only, there is a specific PayPlan ticket that you can purchase online. PayPlan option will be spread over 6 weekly payments.
Name on ticket:
The name on the ticket must match the ID of the person using the ticket, this is to not only prevent ticket fraud, but to also comply with the Covid-19 tracing rules.
Changing the name on ticket:
You're able to make the name change on your ticket by logging into your Ticketspace My Ticket account via:
- Visit https://tickets.ticketspace.co.nz/my-tickets/login
- Click My Events, and show details
- Click the event under orders related to this event
- Scroll down and it will show you the ticket type under TICKETS; as well as the name
on the ticket on the right - Click EDIT NAME
However, if you have purchased your ticket through PayPlan, you'll need to complete all payments before name change can be done.
One Love Festival and Ticketspace will not be held responsible for misuse of ticket name change or fraudulent tickets.
*There is a name change fee for One Love tickets.
Can I get a refund or transfer my ticket?
Unfortunately all our ticket sales are final and non-refundable. With this, you can list your ticket on our resale platform here: https://bit.ly/OneLove22Returns You’ll receive an email confirming the refund if your tickets have resold - there is strong demand for all ticket types and this will increase as we get closer to the festival. However, if your ticket does not sell within 7 days prior to the festival taking place, you will receive your ticket back from Ticketspace and it will be valid for use at One Love Festival 2022.
Selling your ticket - Resell
Our ticket resale platform is open now until this weekend. You’ll receive an email confirming the refund if your tickets have resold - there is strong demand for all ticket types and this will increase as we get closer to the festival. However, if your ticket does not sell within 7 days prior to the festival taking place, you will receive your ticket back from Ticketspace and it will be valid for use at One Love Festival 2022.
You can list your tickets for resale here: https://bit.ly/OneLove22Returns.
Please note:
- You will receive the face value of your ticket which does not include booking, card process and resale fees.
- If you paid via payment plan, you will receive your resale fund the same way.
Ticketspace or One Love Festival will not be liable for any tickets purchased outside of the Ticketspace platform. We advise against buying and selling tickets via unauthorised websites due to the high risk of fraud and scalping.
Buying a ticket
We advise against buying second hand online tickets, especially form people you don't know - there will be name checks (on tickets) at the gate, and if your name doesn’t match the ticket, you may be refused entry. Only the original ticket owner can change the name on the ticket.
We strongly discourage people from buying ‘second-hand’ tickets as neither One Love Festival or Ticketsapce will be responsible or liable for fraudulent tickets. The only safe way is to purchase tickets from the One Love Festival website via Ticketspace. This way the ticket officially becomes yours registered to your email address.
I brought my tickets online from TicketSpace and haven’t received them?
- Input the email address you used to purchase tickets, and then enter your password.
If you have forgotten your password please use the “Forgot your password?” link underneath the Log In Button.
If by chance your tickets are not there, please email support@ticketspace.nz with the following information.
1. Name on your tickets
2. The event
3. Confirmation ID (if you have it)
4. Your correct email address
I bought my ticket online from TicketSpace but I want a hard copy ticket?
A list of hard copy ticket sellers will be available on the One Love website at a future date – announced on Facebook. Unfortunately, you cannot swap your online e-ticket for a hardcopy ticket.
Can I buy tickets off an unauthorized seller?
We highly advise against this to ensure you do not get scammed. If you must buy a ticket off someone, insist they use the resell option at TicketSpace.nz: https://ticketspace.nz/official-resale/
Where’s my Free T-Shirt
All t-shirts were sent out in April. Please email our dispatcher OL22earlybirdtees@gmail.com and they will be able to advise you further.
Do I need to print tickets?
No you do not need to print your tickets, save the trees! Your ticket can be scanned directly from your smart phone. Please be sure to download your tickets on your phone prior to the event or take a clear screenshot of your ticket, to ensure smooth sailing when entering the event.
Door Sales?
Dependent on ticket sales. To avoid disappointment, we encourage you to purchase in advance as the event could sell out before the day
Entry procedure (ticket scan/wristbands/topups)
When you arrive at the entry gates to One Love:
- your ticket will be scanned and paired to a Wayver wristband
- The wristband will be attached to your wrist.
I brought a ticket off someone on FB, but they haven’t sent me the ticket and they blocked me – can you do something about this?
We try to discourage people from buying ‘second-hand’ tickets as we will not be held responsible for fraudulent tickets. Unfortunately, we have no way of tracing the ticket.
Can I buy a camping ticket and bring as many people as I like?
No, a camping ticket admits one person into the campground – you can share a tent with your friends, but each person will need a camping pass to enter the campgrounds.
Ticket Issues
If you have any additional ticketing queries or need support with your Ticketspace account, please contact: support@ticketspace.nz
Am I able to sell my ticket for Sunday because I only have a babysitter for Saturday?
If it is a 2-day pass, then no sorry.
I no longer wish to attend One Love - what do I do with my ticket?
We have opened our ticket resale platform and anyone who registers to return their ticket to us between the 15th October and the 31st October will be able to resell their ticket, with no additional fees to do so and once it resells, you’ll receive the full face value of the ticket price. Service fees are non-refundable. Note that if your ticket does not sell within the two week period of you registering, you will still be eligible to have the additional fees waived. If you register to return your ticket outside of this period, resale fees will apply.
RESELL TICKETS: https://bit.ly/OneLove22Returns
We have a waitlist for tickets and with over 3 months until the festival, we are confident that all tickets needing to be reallocated will be resold by the time the festival takes place, however if this does not happen and your tickets remain unsold, please contact us via email - info@onelovefestival.co.nz.
How long does it take to process my ticket through TicketSpace Resell?
Resale refunds are processed if your tickets are repurchased - demand for tickets is increasing and we expect this to continue right through until the event.
However, if your ticket does not sell within 7 days prior to the festival taking place, you will receive your ticket back from Ticketspace and it will be valid for use at One Love Festival 2022.
Can I resell my camping/glamping ticket through TicketSpace's Resell?
Yes, this will be added to the resale platform shortly. Please keep an eye on the resale website for when this goes live.
Why am I paying for a name change? ($20 per ticket returned)
Changing the name on a ticket incurs a cost as there's service fees for using a third party platform to do so. These costs cover the administration required to make the change - it also helps prevent the same ticket being on sold in a fraudulent manner
Why is there a 'resale' fee?
For each ticket returned, there will be a resale fee charged to the purchaser, a booking fee, and a card processing fee which is non-refundable. Card Processing Fees are charged as a percentage of your total order, you can find this on the checkout confirmation page.
My tickets are on a payment plan, but I missed a payment. How do I make up for failed payments?
If you have tickets on payment plan and still have outstanding payments to make, you will not have been sent your e-ticket just yet. You will receive your tickets once you've paid for the tickets in full.
However, if you have paid for your tickets in full and still haven't received them via the email used when purchasing the tickets, please contact support@ticketspace.nz and they can help you further.
I haven't been sent my ticket yet?
Tickets were not sent in the post. If you haven't received them via email, you should be able to log into your Ticketspace account and view them there. If you cannot see them, please contact support@ticketspace.nzAlternatively:
- Log into your My Tickets at Ticketspace
- View/Print your tickets
Payment Plan Tickets
If you have tickets on payment plan and still have outstanding payments to make, you will not have been sent your e-ticket just yet. You will receive your tickets once you've paid for the tickets in full.
However, if you have paid for your tickets in full and still haven't received them via the email used when purchasing the tickets, please contact support@ticketspace.nz and they can help you further.
How can I split my tickets if I ordered more than one?
You cannot split the tickets on Ticketspace as if tickets are purchased in one order together, they will stay together. We’d recommend using a PDF splitter online, or screenshotting each individual ticket.
If my ticket doesn't resell by the time of the festival, will I get refunded?
There is strong demand for all ticket types and this will increase as we get closer to the festival. However, if your ticket does not sell within 7 days prior to the festival taking place, you will receive your ticket back from Ticketspace and it will be valid for use at One Love Festival 2022.
I no longer want to 'resell' my ticket
Please email support@ticketspace.nz and they can assist you further.
Resell your ticket to a specific person
The person you're selling the tickets to will need to submit a request form so the team at Ticketspace can send them a link to then purchase your tickets - you can find this form here: https://bit.ly/OneLove22TicketRequest
Once they've done that, Ticketspace will approve that request and they'll send them the link that will be active for 1 week to allow them to purchase your tickets. As your email is in the return form, and once your friends enter their details, this will notify Ticketspace who will send them the unique link.
Alternatively you can pay to have the name on your ticket changed to your specific person. The ticket will remain in your Ticketspace account, but since you know the person, this should be fine:
To change the name on your tickets, follow the steps below:
- Visit https://tickets.ticketspace.co.nz/my-tickets/login
- Click My Events, and show details
- Click the event under 'orders related to this event'
- Scroll down and it will show you the ticket type under 'Tickets' as well as the name on the ticket on the right
- Click 'EDIT NAME'
One Love Festival and Ticketspace will not be held responsible for misuse of ticket name change or fraudulent tickets.
If you have any further questions, please contact support@ticketspace.nz
Why can't I purchase tickets on a PayPlan anymore?
PayPlan is spread out over 6 weekly payments, as we are less than 6 weeks out from the festival, PayPlan is no longer available.
I can't find my confirmation ID?
With the Confirmation ID, you would've received this via email when purchasing the tickets. It is not uncommon for your confirmation email to end up in the SPAM/JUNK folder of the email used when purchasing tickets. We'd recommend checking this folder for any emails that start with “Your Receipt For”.
Alternatively, you can log into your My Tickets account on Ticketspace and find your confirmation there. If you have any issues, please email support@ticketspace.nz
My name is on all the tickets I purchased
The name on the ticket must match the photo ID and vaccine certificate of the person using the ticket, this is to not only prevent ticket fraud, but to also comply with the Covid-19 tracing rules.
To change the name on your tickets, follow the steps below:
1. Visit https://tickets.ticketspace.co.nz/my-tickets/login
2. Click My Events, and show details
3. Click the event under 'orders related to this event'
4. Scroll down and it will show you the ticket type under 'Tickets' as well as the name on the ticket on the right
5. Click 'EDIT NAME'
Please note there may be a name change fee
One Love Festival and Ticketspace will not be held responsible for misuse of ticket name change or fraudulent tickets.
Can I upgrade my GA ticket to a VIP ticket?
No sorry
My ticket and ID and/or Vaccine Pass do not match
TICKET NAME
If the name on your ticket, differs from the name on your ID and/or Vaccine Pass, then you will need to change the name on your ticket.
VACCINE PASS / iD
If the name on your Vaccine Pass differs from your ID, then you need to contact the Ministry of Health - if the difference is minor such as John vs Johnathan, then that should be fine. If your surname differs on either of the two due to marriage, please bring a birth and/or marriage certificate as supporting ID.
As long as the first and last names match on all 3, you should be fine.
You may be refused entry to the festival if one or more apply.
Single day tickets
GA - Single Day Ticket
- You can purchase a 'resale' single day GA ticket via Ticketspace's Resale link
Unfortunately there are no VIP single day tickets.
It won't let me submit more tickets for resale under the one email?
Please get in touch with support@ticketspace.nz and they can assist you further.
The line-up has changed and I want a refund
We had every intention of bringing the line up as it was and our team worked tirelessly to ensure this was the case however the ongoing situation with COVID, government mandates, MIQ and the developments of Omicron overseas have meant that we needed to make some changes which were only finalised late last week.
We understand why you're frustrated - if you no longer wish to attend the festival, our resale platform is now open will be available until the weekend - if you’d prefer not to wait or if you have a buyer, you can login to your Ticketspace account and do a name change on the ticket. We do have two amazing FULL days of good vibes planned, we hope you'll stick with us but we understand if you are no longer wanting to attend.
Read our T&C’s here: https://www.onelovefestival.co.nz/termsandconditions
I want to list my VIP ticket for resale
You can list your tickets for resale here: https://bit.ly/OneLove22Returns. As you have VIP tickets, we anticipate these will be resold quickly as they're in high demand. However, if your ticket does not sell within 7 days prior to the festival taking place, you will receive your ticket back from Ticketspace and it will be valid for use at One Love Festival 2022.
I am still waiting for confirmation that my tickets have been accepted
You’ll receive an email confirming the refund once your tickets have resold - there is strong demand for all ticket types and this will increase as we get closer to the festival.
I’ve submitted my ticket for resale - why is it taking so long?
All ticket resales are manually processed and there is a bit of a process in doing so, as we have to connect a seller to a new buyer. As you can imagine, we are dealing with many requests both ways - especially our ticketing partner Ticketspace who are experiencing high demand at the moment with other events around the country.
We have a dedicated team working hard behind the scenes to process these requests. Once your ticket has sold, you’ll receive an email confirming the refund once your tickets have resold - there is strong demand for all ticket types and this will increase as we get closer to the festival.
I’ve already submitted my tickets for resale but have found a buyer - what do I do?
If you get in touch with support@ticketspace.nz with your Confirmation ID, the email used when booking and details with the new buyer, they can help you with this.
I want to take my tickets off resale
Please email support@ticketspace.nz and they can assist you further.
How much will i receive for my resale ticket?
You'll receive the face value of your ticket - this does not include resale, card processing or booking fees.
If I buy a resale ticket, how do I know that the original ticket won’t be used?
Once someone puts their ticket through the resale platform, the original ticket becomes void and cannot be used. If you purchase a resale ticket, you will be issued with a new ticket.
I thought One Love has sold out - why are you selling new tickets?
One Love Festival is sold out - the tickets available are resale tickets which are from those who no longer wish to attend the event, hence the additional resale fee to facilitate the ticket exchange.
I’ve been approved for a refund but the card I used when booking is expired/stolen/missing - can I change the account number?
The money will be automatically refunded to the card used to purchase the tickets. If your card has expired/been cancelled or replaced the money will generally go into the new account with your bank, or into a holding account with your bank which needs to be allocated to your account by the bank. We cannot change the card/account the money is refunded to, nor do a direct transfer to an account due to anti money laundering policies. If you do not receive the funds and are not reflecting in your account within the next 5 working days, please contact your bank for further information.
My ticket has been returned but I still can’t go - can I get a refund?
Unfortunately all our ticket sales are final and non-refundable. If you still no longer wish to attend the festival, you're more than welcome to change the name on the ticket to allow someone else to attend.
To change the name on your tickets, follow the steps below:
1. Visit https://tickets.ticketspace.co.nz/my-tickets/login
2. Click My Events, and show details
3. Click the event under 'orders related to this event'
4. Scroll down and it will show you the ticket type under 'Tickets' as well as the name on the ticket on the right
5. Click 'EDIT NAME'
Please note: One Love Festival and Ticketspace will not be held responsible for misuse of ticket name change or fraudulent tickets.
I paid via payment plan - why am I getting refunded in different payments?
If you paid via payment plan, it is refunded the same way in 6 payments.
Why is there a name change fee?
Changing the name on a ticket incurs a cost as there's service fees for using a third party platform to do so. These costs cover the administration required to make the change - it also helps prevent the same ticket being on sold in a fraudulent manner.
Postponement of One Love
The Promoter reserves the right to change the Event date, time, venue or line up for any reason . If the Event for which this ticket is issued is rescheduled The Promoter may continue to hold payment for the ticket and the ticket holder shall not be entitled to a refund. Instead, the holder shall have the right, except as otherwise provided, to use this ticket to attend the rescheduled event. If the event is not rescheduled but is instead fully cancelled, a refund of the ticket price (less service fees) will be provided to the ticket holder.
If I have a 3-day camping, when can I check in and check out?
3-day camping is for 3 night’s stay:
- Check in Friday night
- Check out Monday morning
What’s included in campsite?
Your camping ticket includes:
- a site to pitch your tent
- Access to hot showers
- Toilets
- 24/7 onsite security
- Onsite parking
- Buses to transport you to and from the festival.
- Access to the Vibe Town ‘entertainment hub’
What does Vibe Town offer?
We have an onsite ‘Entertainment Hub’ with a selection of food vendors (including coffee). We will have a general store stocked with drinks, snacks and essentials as well as a range of merch.
We will also have a powder room available for you all to use in the GA shower area (this is accessible for everyone, including glampers). There will be mirrors, hair straighteners, blow dryers and some hair products to use at your leisure. There will be power points available for phone charging.
There will be an onsite bar with DJ’s performing Friday, Saturday and Sunday night, after the festival, setting the vibes for the days ahead.
(all subject to change)
Will there be buses available?
Buses will be running from 11am – 3pm and then pick up again at 9pm – 11pm, this is a free shuttle service for the convenience of all campers.
Can I bring my campervan?
No – Due to limited space, unfortunately we are only allowing tents
Can we take food and drinks into the campsite?
There is no BYO into the campsite – belongings will be checked (by security) upon entry
There will be a small 'marketplace' on-site to buy food and drinks.
Can I buy a camping ticket and bring as many people as I like?
No, a camping ticket admits one person into the campground – you can share a tent with your friends, but each person will need a camping pass to enter the camp grounds.
Can we set up a marquee?
Sorry, marquees are not permitted.
What size tent can I bring?
Please be respectful with what size tent you bring. If you bring a tent that sleeps eight, but there are only two of you, you run the risk of being turned away without a refund.
Is there car parking at the campsite?
Yes, we have car parking adjacent to the campsite
I’m going to the festival but not camping, can I visit my friends staying at the campsite?
No. Only those with a valid camping pass will be able to enter the campsite.
Where is the Campground/Vibe Town?
Camping is at Baypark Speedway (where Bay Dreams was held). 81 Truman Lane, Mount Maunganui
Can I sleep in my car at the Campsite?
No – camping parking is for campers who have a camping ticket. If you have a ticket, but are found sleeping in your vehicle, you will be asked to leave.
What is Glamping?
Glamping is a premiere, comfort rich and hassle-free way to enjoy luxury camping. The best part is everything is provided and setup for you!!
As a ‘glamper’ you also have the benefit of checking in early from 3pm onwards on the Friday before the festival. You also have your own entry and carpark
What’s included in your Glamping package:
- Glamping tent
- Pillows
- Mattress
- Sheet set & bedding arrangements
- Light(s)
- Complimentary water and chocolates
- Hot showers
- Toilets
More to be adfded…
Whare Village - Premium Camping Package
New to the One Love Festival camping is our premium camping package – The Whare Village! Available in both 1 and 2 person options. The package includes:
- Tepee style tent
- Air mattress
- Hot showers
- 24/7 onsite security
- Access to “Vibe Town”
More to be added…
(You will need to provide your own bedding)
CAMPING TERMS & CONDITIONS
General Conditions of Entry
- Fires are not permitted at the campsite – no camping fires, portable burners, or any camping fuel
- Patrons who cause a disturbance, or refuse to comply with requests made by even/security staff, will be evicted from the venue
- Alcoholic beverages cannot be taken into or from the venue
- Campers wishing to bring personal items into the campground, do so at their own risk
- Management will not be held responsible for any damages to, loss or theft of a camper’s personal property
- Unauthorised soliciting and customer surveying is not permitted
- Management reserves the right to inspect/search bags of all persons who enter or exit the campground. This may include the touching of the outside of bag and/or seeking assistance of the bag – owner to remove items
- We will not be responsible for counterfeit tickets purchased from unauthorised ticket sellers
- If security suspects hidden contraband on you person, you may be asked, by security, to search your clothing or pockets
What CAN I bring into the campground?
- Hammers made from rubber or wood
- Mobile phone and charger
- Manual air pump
- Small hand-held mirrors
- Personal toiletry items
- Snacks and empty water bottles
- Air beds, camping mats/rolls and camping stretchers.
What CAN’T I bring into the campground?
- Alcohol, drugs or drug paraphernalia
- Fireworks, explosives or flares
- Laser pointers
- Weapons or any item that could be used as a weapon
- Foam mattresses
- Gang insignia
- Professional cameras, video equipment or drones
- Any other dangerous item that could cause injury
- Air horns
- Flyers, smaples, giveaways or promotional items
- Sharpies, markers or permanent pens
- Toy guns, water guns or sling shots
- Pets – except assistance dogs
- BBQ or cooking equipment
- Aerosol products
- Hi viz vests or jackets that may be confused with security or event staff
Can I top up my Wayver wristband at camping?
Yes, Wayver topups will be available within the entertainment hub at camping.
Opening and closing times may vary throughout each day - check back here for updates of times.
I have 2 day camping but now I want 3 day camping
You'll need to purchase a 3 day camping pass, then get in touch with support@ticketspace.nz to organise a refund on your 2 day camping pass.
I’ve purchased a 3 Day Whare Village package for 2 people - why is it asking for a third name?
This is just the name that your Whare tent will be under - simply enter the details of the person making the booking (one name is required).
Camping check in and check out
3 day passes
From 3pm Friday 28th
2 day passes?
From 7am Saturday 29th
When is check-out?
Before 12pm Monday 31st for all camping passes
Bus Timetable
For both days:
First bus at 11am from Baypark (4 buses), Then every hour until 3.30pm
Buses will return to the campground from the Tauranga domain starting at 8pm and ending at midnight.
What is the One Love Marketplace?
Our Marketplace is a hub of food, merchandise, amusement rides and other vendors selling their products.
Becoming a vendor – who do I contact
At this stage we have all the required vendors, but please do drop us a line with “Vendor” in the subject line to info@onelovefestival.co.nz
Will there be One Love merchandise or festival items to purchase?
Yes, there will be a variety of merchandise on sale at the One Love Merchandise stall, located within the Marketplace.
Will there be a bar?
Yes, there will be at least 4 licensed bars in operation during the festival, 2 in the GA area and 2 in the VIP area (one on each side of the site).
Can I purchase food?
Yes, there will be a huge variety of food vendors operating throughout the festival.
Can I purchase goods using cash and/or eftpos?
Neither! We operate using WAYVER, a RFID cashless wristband payment system.
What is Wayver?
Wayver is used in place of cash and eftpos - it's like having a prepaid paywave debit card attached to your wrist (there is a little chip inside the wristband).
You use it to purchase any goods at the Festival, such as food, beverages and merchandise.
How do I use Wayver?
At the festival, Wayver is used in place of cash and eftpos - it's like having a prepaid pay wave debit card attached to your wrist. Once your wristband is loaded with credit, you can purchase anything from the festival - at the bar, food vendors and merchandise.
Top up your Wayver wristband online now and skip the queues on the day!
- Head to www.wayver.co.nz, click 'Online Top Up' and login to your existing account, or create one if you haven't used Wayver before.
- Select 'I'm Going To An Event' and fill in your details (your name and ticket number from Ticketspace).
- Select the amount of $ you want to top up and pay with credit or debit card.
- Your ticket will be scanned at the entry of the festival and you will be given your wristband with your total balance activated.
- You are ready to go and don't have to wait in the queue... how good!
P.S. The name on your ticket needs to match the name on your vaccine certificate and photo ID. If you need to change the name on your ticket, you can do so by logging into your Ticketspace My Ticket account. For more information on how to name change, click here: www.onelovefestival.co.nz/faq
Refunding Wayver credit?
You can get a refund of unused credit from one of the top-up stations at any time up until the end of the festival. Your credit cannot be used at any other event but can be used for both days of the festival. For refunds following the festival, you can claim a refund through the Wayver website: https://refund.wayver.co.nz/login
- First create an account (if you don't already have one)
- Link your Wayver card or band using the 'New Registration' tile on the home screen
- Choose the One Love event
- Choose Refund
(please note that online refunds will only be for a limited time following the festival).
Can I use my Wayver credit from the last One Love?
No sorry
Wayver Top Up
PRE-EVENT
Pre Top Up (Pre-Accred)
On Friday 28th between 3pm - 11pm as well as Saturday 29th between 7am - 10am, head down to Soper Reserve in the Mount outside The Rising Tide to grab your festival wristband and top up!. This will save you time and you'll get to enjoy the express lane into the Festival.
- Take your ticket (either printed or on your phone)
- Bring ID (valid & current)
- Bring your Vaccine Pass (remember this must match your ID and name on ticket)
- Pick up your wristband
- Top up your Wayver wristband
- Enjoy the express lanes into One Love
Pre-accreditation is for those with 2 day festival passes - 1 day festival passes must be collected at the festival. We strongly suggest heading along to our pre-accreditation as it means you’ll spend less time queuing, and more time partying!
Online Top Up
- Head to www.wayver.co.nz, click 'Online Top Up' and login to your existing account, or create one if you haven't used Wayver before.
- Select 'I'm Going To An Event' and fill in your details (your name and ticket number from Ticketspace).
- Select the amount of $ you want to top up and pay with credit or debit card. (you'll be charged a processing fee)
- Your ticket will be scanned at the entry of the festival and you will be given your wristband with your total balance activated.
- You are ready to go and don't have to wait in the queue... too easy!
Please Note: You can not top up online during the Festival.
AT THE EVENT
Upon entry to the Festival, there will be a number of top up stations at throughout the venue for you to top up anytime during the Festival.
- Upon entry to the festival, if you don't already have your Wayver wristband (via pre-topup), you will receive one following the scanning of your ticket
- Head to one of the available Wayver stations to add credit to your wristband
Please note there will be a small one off top up fee (you may already notice this deducted prior to adding credit)
REFUNDS
Wayver credit refunds can be done on the day of the event or online after the event.
Wayver issues
Please contact Wayver
Do I need to top up the camping wristband?
No, just the festival wristband - the camping wristband does not have a chip attached
My ticket number isn't working
The number you need to enter are the 10 digits by the barcode on the right of your ticket. If you’re still having trouble, please email help@wayver.io
