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VENUE OPENS AT 11AM EACH DAY
YOUR FESTIVAL PASS MUST BE WORN AT ALL TIMES
LINE UP AND SET TIMES ARE SUBJECT TO CHANGE
ALL ATTENDEES WILL BE SEARCHED ON ENTRY
(REFUSAL WILL RESULT IN ENTRY TO THE FESTIVAL DENIED)
EVENT WILL TAKE PLACE RAIN OR SHINE
(Event may be cancelled or postponed due to extreme weather conditions)
EVENT IS STRICTLY R18, PROOF OF AGE MUST BE PRESENTED AT THE GATE
(ACCEPTED ID: HANZ 18+ CARD, NZ DRIVERS LICENCE OR PASSPORT)
NO PASS OUTS, ONE WAY DOOR
NO ENTRY AT THE GATES WILL BE PERMITTED TO ANYONE INTOXICATED
YOU MAY BE REMOVED FROM THE EVENT IF YOU ARE FOUND TO BE INTOXICATED INSIDE THE PREMISES

BRING

• Good Vibes
• Backpacks (small)
• Blankets (small)
• Binoculars
• Cameras (No professional cameras, without detachable lens)
• Chapstick and lip balm
• Sealed / Unopened cigarettes and lighters
• E-Cigs and vape pens (single use only)
• Ear plugs
• Empty plastic drink bottles and hydration packs
• Eye drops
• Fanny packs and hip bags
• Chairs (in chair area only)
• GoPros
• Gum
• Hand sanitiser and baby wipes
• Hats

DON'T BRING

• Aerosol Products
• Air Horns
• Alcohol
• Audio Recording Devices
• AVP's or MOD for liquid refills for E-Cigs
• Bicycles, Skates, Scooters or Skateboards
• Chain Wallets
• Chilli Bins
• Detachable Lens Cameras or Tripods
• Drones or Remote Controlled Aircraft or Toys
• Drugs or Drug Paraphernalia or Marijuana
• Fireworks or Explosives
• Flags, Flyers, Samples or Promotional Items
• Food
• Gang Patches or Regalia
• Glass or Metal Water Containers
• Guns or Ammunition or Tasers
• Hoverboards or Segways
• Instruments
• Kites or Laterns
• Knives, Weapons or Sharp Objects
• Laser Pointers
• Perfumes and Colognes
• Pets or other animals
• Sharpies, markers or paint
• Stuffed animals
• Tarps, Tents, umbrellas or gazebo’s
• Toy guns, water guns or sling shots
• Video Cameras

Will One Love go ahead if we are in Red in the Traffic Light settings?
>

In line with the latest government announcements, we can confirm that One Love Festival will be able to operate safely in red with no restrictions on the number of attendees as we are an outdoor festival,

Cancellation of One Love
>

Except in circumstances beyond our control, the event will take place rain or shine. If the event is cancelled for any reason, only the face value of the ticket will be refunded. If The Promoter deems it necessary to abandon the event due to the forces of nature or any other reason, refund of an amount other than face value (excluding booking fees) of the ticket is at the discretion of The Promoter .

Postponement of One Love
>

The Promoter reserves the right to change the Event date, time, venue or line up for any reason . If the Event for which this ticket is issued is rescheduled The Promoter may continue to hold payment for the ticket and the ticket holder shall not be entitled to a refund. Instead, the holder shall have the right, except as otherwise provided, to use this ticket to attend the rescheduled event. If the event is not rescheduled but is instead fully cancelled, a refund of the ticket price (less service fees) will be provided to the ticket holder.

I've paid for accommodation and it's non-refundable, what should I do?
>

We encourage you to speak with your accommodation provider and ask for flexibility and fairness on this.

Will my Wayver credit be valid for the new dates?
>

If you topped up your 2022 Wayver, then yes, your Wayver credit will be available for 2023.

If I want to upgrade from GA to VIP, how do I do this?
>

You will have to get your ticket refunded and then from there, purchase a VIP ticket.

Will my tickets be valid for 2023
>

If your bought 2022 tickets, then yes, both festival and camping tickets will automatically be rolled over to 2023 - there is no action required from you.

I have a cold, but I feel fine, can I still come to the festival?
>

If you have cold, flu or Covid symptoms, stay home and call your doctor – you may be refused entry.


Will I need to wear a mask and physically distance from others?
>

In line with the latest government announcements, face masks may be encouraged, but not required for patrons entering the event.

With the new traffic light system in place, will the festival go ahead?
>

In line with the latest government announcements, we can confirm that One Love Festival will be able to operate safely in red with no restrictions on the number of attendees as we are an outdoor festival

Do I need to be vaccinated?
>

In line with the latest government announcements, we can confirm that there will be no Vaccine Certificate requirement to enter One Love Festival 2023. Yay!

Postponement of One Love
>

The Promoter reserves the right to change the Event date, time, venue or line up for any reason . If the Event for which this ticket is issued is rescheduled The Promoter may continue to hold payment for the ticket and the ticket holder shall not be entitled to a refund. Instead, the holder shall have the right, except as otherwise provided, to use this ticket to attend the rescheduled event. If the event is not rescheduled but is instead fully cancelled, a refund of the ticket price (less service fees) will be provided to the ticket holder.

Becoming a vendor – who do I contact
>

At this stage we have all the required vendors, but please do drop us a line with your details to info@onelovefestival.co.nz, and should a spot become available, we’ll be in touch.

Becoming part of the line-up – how does someone do this?
>

We appreciate your interest but at this stage our line-up is full. Please email info@onelovefestival.co.nz and we will be in touch if we require additional acts.

Where’s my Free T-Shirt
>

All 2022 t-shirts were sent out in April. Please email our dispatcher OL22earlybirdtees@gmail.com and they will be able to advise you further.

Will you be posting set times in advance?
>

Set times will be posted on our event One Love 2023 Facebook page and the website days before the festival.

What time does the festival open and end each day?
>

Gates will open at 11am on both days and end 10.30pm on Saturday and 10pm on Sunday

Do I need ID?
>

The prescribed and ONLY forms of ID for ANY licensed premise in NZ is a valid and current:

  1. NZ Drivers License or,
  2. Passport or
  3. HANZ 18+ card or Kiwi Access card

Under no circumstances will any other forms of ID be accepted, this includes:

  1. Expired ID
  2. Birth/Marriage certificates
  3. Photocopies
  4. Student ID's
My cuzzie doesn’t have ID, but he’s of age – does this mean she can’t get in?
>

If your ‘cuzzie’ looks under 25, then he’ll be asked for ID – no ID, no entry sorry.

Can I bring my underage kid?
>

Sorry but the event is strictly R18 – no exceptions

Can I bring my dog?
>

No, please leave pets at home – (assistance dogs are welcomed)

What’s the best time to arrive?
>

Early! Plan your arrival time well ahead of the artist you want to see. Please be prepared for any delays on the roads or at the gates.

I’m a photographer / media person, how do I get a media pass?
>

Please drop us a line with your details to info@onelovefestival.co.nz, with “Media Inquiries” in the subject.

Can I pass out flyers or promotional material inside or outside the venue?
>

No

Can I use passes or wristbands or the One Love name to promote my business?
>

No sorry, this is reserved for sponsors only. Please email info@onelovefestival.co.nz with “Sponsor” in the subject line, if you would like to become a sponsor

Can I come and go from the festival?
>

We have a one-way policy at the festival, once you are in, you are in to stay, so please ensure you have everything you need for your day.

I need to bring along prescribed medication, is that ok?
>

To ensure that illicit or potentially dangerous substances are not brought onto site under the guise of legitimate medical need, the following measures are to be enforced.


Advance notice given to One Love and crew if this medication is vital to your health and wellbeing.

Customers should.

  1. Ensure medicine is in its original container with dispensary sticker and issued in the name of the ticket holder.
  1. Bring a copy of the prescription or a letter of explanation from a registered medical practitioner.
  1. Ensure the quantity carried is the minimal required for duration.
  1. Be prepared to be challenged at the gate or in the festival but do not seek to conceal medication.
  1. Be aware that One Love festival reserves the right to refuse access to the patrons carrying substances which cannot be confirmed as being a bonafide prescription medication. In such instances gate staff may require that medicines be surrendered at the gate or returned to a vehicle.
Can I bring alcohol and drugs?
>

There will be four onsite public bars to purchase alcohol. If you are found with alcohol or drugs on arrival, it will be confiscated and not returned. You may also be refused entry or evicted from the event.

I turn 18 on the second day – can I still come to the first day?
>

No as the event is strictly R18 – you are welcome to come on the second day.

My favourite artist isn’t playing, not fair, I haven’t seen them live before?
>

If we could have all artists perform at One Love we would, but we have a limited time frame to fill. Unfortunately, we cannot please everyone, and many artists are not necessarily available at the time.

Intoxication policy
>

Anyone arriving at the festival intoxicated, will be refused entry and may lose their means of entry (ticket/wristband).

Do you have a map of the festival?
>

This will be posted closer to the event.

Can we bring umbrellas or shade tents?
>

Unfortunately, no, tents and umbrellas are not allowed as they can cause obstructed views.

Can I bring chairs?
>

There will be a small, designated area for low camping chairs only.

Can I bring a sealed bottle of water?
>

No food or drink is permitted to be brought into the festival.  You can bring one empty plastic drinking water bottle to fill at the water stations on site (we do aim to be as eco-friendly as possible so prefer not to have plastic, but if it is all you have available).

Can I bring in food and drinks?
>

No food or drink is permitted to be brought into the festival.  Prior to entry, all patrons in possession of food or drink, will be asked to surrender these items, otherwise will not be permitted to enter - this is due to the number of drugs and alcohol that have been smuggled into the festival under the guise of food and non-alcoholic beverages - we understand that purchasing onsite food can be quite expensive.


What VIP gets
>

VIP area has their own food vendors, bars, toilets, a shaded area with tables and chairs – But most of all they get to be FRONT OF STAGE to see over 20 top reggae acts including 10 international acts over two days!!


  • Entry

Priority Entry through the dedicated VIP entry lane


  • Food Vendors

There will be a number of food vendors located within the VIP area, but you can also come and go from VIP if you would like to visit the Marketplace.


  • Bars

There will be two bars within the VIP area, one on either side of the stage – both bars will be stocked with the same products as all other onsite bars.


Can I bring chairs into the VIP area?
>

There will be a small, designated area for low camping chairs only. There will also be a large shade marquee within the VIP area, equipped with chairs.


Perfume & Cologne
>

Please leave all perfume and cologne bottles at home (or in your vehicle), otherwise you will be asked to surrender the item at the gates.

Parking & Transport
>

Getting to the Festival:

  • There is no parking on-site and no drop-offs outside the entry gate - there is street parking near or parking buildings available, but is first in first served
  • Cameron Road will be closed from Brown Street to Hamilton Street, and all connecting side streets will only be accessible to authorised personnel. We recommend catching a Baybus to the event, with drop-off located on Willow Street (two blocks in from Cameron Road).
  • If you have purchased a One Love Festival camping pass, there are buses to and from the campsite for campers only - drop-off/pick-up is just outside the One Love Festival gates at particular times.

To help you with parking in Tauranga, here's some more information for you: https://www.tauranga.govt.nz/living/travel/parking/where-to-park

Leaving the Festival:

  • There will be drop and ride transport facilities available from the venue at the end of the night from 8pm till 11pm. Bus tickets are FREE as they're included with your ticket.
  • Bus drop off locations are as follows:

    - Blake Park, Mount Maunganui
    - Gordon Spratt Reserve, Papamoa
    - Cameron Road, Greerton.

The drop and ride facility will continue until needed

For more information please check out: https://www.baybus.co.nz

Remember whānau - please don't drink and drive!

Where are the set times?
>

The days and times that the artists will be performing, will be posted on our social media closer to the event - keep an eye out for it!

I have a medical/special request?
>

If you could please let us know the following info and we’ll pass this information on to the gate managers and security managers so they’re aware:

  • Name
  • Ticket Number
  • Contact Details
  • Medication required
  • Photo of prescription sticker on medication
  • Dietary Requirements
  • Medical certificate (if possible)
  • All other relevant info

ACCESSIBILITY
>

How can I access the accessibility platform?

You can access it anytime throughout the festival. Please note that you are only allowed one support person with you.

[You don’t need a pass for this]

Is there disabled parking?

We will have accessible parking available next to the entrance to One Love Festival - to park here, you’ll need a valid mobility parking permit and your festival ticket or festival wristband.

Postponement of One Love
>

The Promoter reserves the right to change the Event date, time, venue or line up for any reason . If the Event for which this ticket is issued is rescheduled The Promoter may continue to hold payment for the ticket and the ticket holder shall not be entitled to a refund. Instead, the holder shall have the right, except as otherwise provided, to use this ticket to attend the rescheduled event. If the event is not rescheduled but is instead fully cancelled, a refund of the ticket price (less service fees) will be provided to the ticket holder.

Cancellation of One Love
>

Except in  circumstances beyond our control, the event will take place rain or shine. If  the event is cancelled for any reason, only the face value of the ticket will  be refunded. If The Promoter deems it necessary to abandon the event due to  the forces of nature or any other reason, refund of an amount other than face  value (excluding booking fees) of the ticket is at the discretion of The  Promoter .

REFUNDS
>

Can't make One Love 2023? From 9am, 28th March 2022 to 5pm Sunday 3rd April 2022, you will have the ability to request a refund of the 'face value' of your tickets that you purchased to attend One Love 2022.

Alternatively, you can keep your tickets and they'll automatically roll over so you can attend One Love Festival 2023!

Request your refund here: https://tickets.ticketspace.co.nz/application/one-love-2022-refund-request

I missed out on the Earlybird Tickets
>

We are sorry that you missed out on the Earlybird tickets. This was only open for a limited time. We understand that this makes no difference to you!

Where to get tickets?
>

You can purchase tickets for One Love 2023 here

Where do I get hardcopy tickets?
>

At this stage, hard copy tickets are not available. If, and when, they do become available, a list of sellers will be available at: https://www.onelovefestival.co.nz/

PayPlan Tickets
>

There is a specific PayPlan ticket that you can purchase online. PayPlan option will be spread over 10 weekly payments. Ensure you choose 'Pay Plan Festival Tickets' and not "Festival Tickets'

Name on ticket:
>

The name on the ticket must match the ID of the person using the ticket, this is to not only prevent ticket fraud, but to also comply with the Covid-19 tracing rules.

Changing the name on ticket:
>

You're able to make the name change on your ticket by logging into your Ticketspace My Ticket account via:

  1. Visit https://tickets.ticketspace.co.nz/my-tickets/login
  2. Click My Events, and show details
  3. Click the event under orders related to this event
  4. Scroll down and it will show you the ticket type under TICKETS; as well as the name
    on the ticket on the right
  5. Click EDIT NAME

However, if you have purchased your ticket through PayPlan, you'll need to complete all payments before name change can be done.

One Love Festival and Ticketspace will not be held responsible for misuse of ticket name change or fraudulent tickets.


*There is a name change fee for One Love tickets.

Can I get a refund or transfer my ticket?
>

Unfortunately all our ticket sales are final and non-refundable. Should One Love be cancelled, you can request a refund.

Please note, only the face value of your ticket(s) will be refunded


Buying a ticket privately
>

We advise against buying second hand online tickets, especially form people you don't know - there will be name checks (on tickets) at the gate, and if your name doesn’t match the ticket, you may be refused entry.  Only the original ticket owner can change the name on the ticket.

We strongly discourage people from buying ‘second-hand’ tickets as neither One Love Festival or Ticketsapce will be responsible or liable for fraudulent tickets.  The only safe way is to purchase tickets from the One Love Festival website via Ticketspace. This way the ticket officially becomes yours registered to your email address.


I brought my tickets online from TicketSpace and haven’t received them?
>
  1. Visit https://tickets.ticketspace.co.nz/my-tickets/login
  1. Input the email address you used to purchase tickets, and then enter your password.
    If you have forgotten your password please use the “Forgot your password?” link underneath the Log In Button.

If by chance your tickets are not there, please email support@ticketspace.nz with the following information.

  1. Name on your tickets 
  1. The event 

  3. Confirmation ID (if you have it)

   4. The event Your correct email address

I bought my ticket online from TicketSpace but I want a hard copy ticket?
>

A list of hard copy ticket sellers will be available on the One Love website at a future date – announced on Facebook. Unfortunately, you cannot swap your online e-ticket for a hardcopy ticket.

Can I buy tickets off an unauthorized seller?
>

We highly advise against this to ensure you do not get scammed. If you must buy a ticket off someone, One Love Festival and Ticketspace will not be held responsible for misuse of ticket name change or fraudulent tickets.

Where’s my Free T-Shirt
>

All t-shirts were sent out in April.  Please email our dispatcher OL22earlybirdtees@gmail.com and they will be able to advise you further.

Do I need to print tickets?
>

No you do not need to print your tickets, save the trees! Your ticket can be scanned directly from your smart phone. Please be sure to download your tickets on your phone prior to the event or take a clear screenshot of your ticket, to ensure smooth sailing when entering the event.

Door Sales?
>

Dependent on ticket sales.  To avoid disappointment, we encourage you to purchase in advance as the event could sell out before the day

Entry procedure (ticket scan/wristbands/topups)
>

When you arrive at the entry gates to One Love:

  1. your ticket will be scanned and paired to a Wayver wristband 
  2. The wristband will be attached to your wrist.  
I brought a ticket off someone on FB, but they haven’t sent me the ticket and they blocked me – can you do something about this?
>

We try to discourage people from buying ‘second-hand’ tickets as we will not be held responsible for fraudulent tickets. Unfortunately, we have no way of tracing the ticket.

Can I buy a camping ticket and bring as many people as I like?
>

No, a camping ticket admits one person into the campground – you can share a tent with your friends, but each person will need a camping pass to enter the campgrounds.

Ticket Issues
>

If you have any additional ticketing queries or need support with your Ticketspace account, please contact: support@ticketspace.nz

Am I able to sell my ticket for Sunday because I only have a babysitter for Saturday?
>

If it is a 2-day pass, then no sorry.

I no longer wish to attend One Love - what do I do with my ticket?
>

Unfortunately as per our Terms and Conditions, all our ticket sales are final and non-refundable. If you still no longer wish to attend the festival, you're more than welcome to change the name on the ticket to allow someone else to attend.

To change the name on your tickets, follow the steps below:

1. Visit https://tickets.ticketspace.co.nz/my-tickets/login

2. Click My Events, and show details

3. Click the event under 'orders related to this event'

4. Scroll down and it will show you the ticket type under 'Tickets' as well as the name on the ticket on the right

5. Click 'EDIT NAME'

Please note: One Love Festival and Ticketspace will not be held responsible for misuse of ticket name change or fraudulent tickets.

Why am I paying for a name change? ($20 per ticket returned)
>

Changing the name on a ticket incurs a cost as there's service fees for using a third party platform to do so. These costs cover the administration required to make the change - it also helps prevent the same ticket being on sold in a fraudulent manner

My tickets are on a payment plan, but I missed a payment. How do I make up for failed payments?
>

If you have tickets on payment plan and still have outstanding payments to make, you will not have been sent your e-ticket just yet. You will receive your tickets once you've paid for the tickets in full.

However, if you have paid for your tickets in full and still haven't received them via the email used when purchasing the tickets, please contact support@ticketspace.nz and they can help you further.

I haven't been sent my ticket yet?
>

Tickets were not sent in the post. If you haven't received them via email, you should be able to log into your Ticketspace account and view them there. If you cannot see them, please contact support@ticketspace.nzAlternatively:

  1. Log into your My Tickets at Ticketspace
  2. View/Print your tickets

Payment Plan Tickets

If you have tickets on payment plan and still have outstanding payments to make, you will not have been sent your e-ticket just yet. You will receive your tickets once you've paid for the tickets in full.

However, if you have paid for your tickets in full and still haven't received them via the email used when purchasing the tickets, please contact support@ticketspace.nz and they can help you further.



How can I split my tickets if I ordered more than one?
>

You cannot split the tickets on Ticketspace as if tickets are purchased in one order together, they will stay together. We’d recommend using a PDF splitter online, or screenshotting each individual ticket.

I can't find my confirmation ID?
>

With the Confirmation ID, you would've received this via email when purchasing the tickets. It is not uncommon for your confirmation email to end up in the SPAM/JUNK folder of the email used when purchasing tickets. We'd recommend checking this folder for any emails that start with “Your Receipt For”.


Alternatively, you can log into your My Tickets account on Ticketspace and find your confirmation there. If you have any issues, please email support@ticketspace.nz


My name is on all the tickets I purchased
>

The name on the ticket must match the photo ID and vaccine certificate of the person using the ticket, this is to not only prevent ticket fraud, but to also comply with the Covid-19 tracing rules.

To change the name on your tickets, follow the steps below:

1. Visit https://tickets.ticketspace.co.nz/my-tickets/login

2. Click My Events, and show details

3. Click the event under 'orders related to this event'

4. Scroll down and it will show you the ticket type under 'Tickets' as well as the name on the ticket on the right

5. Click 'EDIT NAME'

Please note there may be a name change fee

One Love Festival and Ticketspace will not be held responsible for misuse of ticket name change or fraudulent tickets.


Can I upgrade my GA ticket to a VIP ticket?
>

If VIP tickets are available, then you may be able to upgrade - you will need to purchase the VIP ticket(s) first. Please contact support@ticketspace.nz prior to purchasing.

My ticket and ID do not match
>

TICKET NAME

If the name on your ticket, differs from the name on your ID, then you will need to change the name on your ticket.

iD

if the difference between your ID and ticket is minor such as John vs Johnathan, then that should be fine. If your surname differs on either of the two due to marriage, please bring a birth and/or marriage certificate as supporting ID.

As long as the first and last names match on, you should be fine.

You may be refused entry to the festival if one or more apply.

Single day tickets
>

GA - Single Day Ticket

  • You can purchase a 'resale' single day GA ticket via Ticketspace's Resale link

Unfortunately there are no VIP single day tickets.

I’ve been approved for a refund but the card I used when booking is expired/stolen/missing - can I change the account number?
>

The money will be automatically refunded to the card used to purchase the tickets. If your card has expired/been cancelled or replaced the money will generally go into the new account with your bank, or into a holding account with your bank which needs to be allocated to your account by the bank. We cannot change the card/account the money is refunded to, nor do a direct transfer to an account due to anti money laundering policies. If you do not receive the funds and are not reflecting in your account within the next 5 working days, please contact your bank for further information.

I paid via payment plan - why am I getting refunded in different payments?
>

If you paid via payment plan, it is refunded the same way in 6 payments.

Why is there a name change fee?
>

Changing the name on a ticket incurs a cost as there's service fees for using a third party platform to do so. These costs cover the administration required to make the change - it also helps prevent the same ticket being on sold in a fraudulent manner.

Postponement of One Love
>

The Promoter reserves the right to change the Event date, time, venue or line up for any reason . If the Event for which this ticket is issued is rescheduled The Promoter may continue to hold payment for the ticket and the ticket holder shall not be entitled to a refund. Instead, the holder shall have the right, except as otherwise provided, to use this ticket to attend the rescheduled event. If the event is not rescheduled but is instead fully cancelled, a refund of the ticket price (less service fees) will be provided to the ticket holder.

Why can't I refund my ticket?
>

Unfortunately, both options for refunds have now closed.

REFUNDS
>

Can't make One Love 2023? From 9am, 28th March 2022 to 5pm Sunday 3rd April 2022, you will have the ability to request a refund of the 'face value' of your tickets that you purchased to attend One Love 2022.

Alternatively, you can keep your tickets and they'll automatically roll over so you can attend One Love Festival 2023!

Request your refund here: https://tickets.ticketspace.co.nz/application/one-love-2022-refund-request

If I have a 3-day camping, when can I check in and check out?
>

3-day camping is for 3 night’s stay:

  • Check in Friday night
  • Check out Monday morning
What’s included in campsite?
>

Your camping ticket includes:

  • a site to pitch your tent
  • Access to hot showers
  • Toilets
  • 24/7 onsite security
  • Onsite parking
  • Buses to transport you to and from the festival.
  • Access to the Vibe Town ‘entertainment hub’
What does Vibe Town offer?
>

We have an onsite ‘Entertainment Hub’ with a selection of food vendors (including coffee).  We will have a general store stocked with drinks, snacks and essentials as well as a range of merch.


We will also have a powder room available for you all to use in the GA shower area (this is accessible for everyone, including glampers).  There will be mirrors, hair straighteners, blow dryers and some hair products to use at your leisure.  There will be power points available for phone charging.


There will be an onsite bar with DJ’s performing Friday, Saturday and Sunday night, after the festival, setting the vibes for the days ahead.

(all subject to change)

Will there be buses available?
>

Buses will be running from 11am – 3pm and then pick up again at 9pm – 11pm, this is a free shuttle service for the convenience of all campers.

Can I bring my campervan?
>

No – Due to limited space, unfortunately we are only allowing tents

Can we take food and drinks into the campsite?
>

There is no BYO into the campsite – belongings will be checked (by security) upon entry

There will be a small 'marketplace' on-site to buy food and drinks.

Can I buy a camping ticket and bring as many people as I like?
>

No, a camping ticket admits one person into the campground – you can share a tent with your friends, but each person will need a camping pass to enter the camp grounds.

Can we set up a marquee?
>

Sorry, marquees are not permitted.

What size tent can I bring?
>

Please be respectful with what size tent you bring.  If you bring a tent that sleeps eight, but there are only two of you, you run the risk of being turned away without a refund.

Is there car parking at the campsite?
>

Yes, we have car parking adjacent to the campsite 

I’m going to the festival but not camping, can I visit my friends staying at the campsite?
>

No. Only those with a valid camping pass will be able to enter the campsite. 

Where is the Campground/Vibe Town?
>

Camping is at Baypark Speedway (where Bay Dreams was held).  81 Truman Lane, Mount Maunganui

Can I sleep in my car at the Campsite?
>

No – camping parking is for campers who have a camping ticket.  If you have a ticket, but are found sleeping in your vehicle, you will be asked to leave.

What is Glamping?
>

Glamping is a premiere, comfort rich and hassle-free way to enjoy luxury camping.  The best part is everything is provided and setup for you!!

As a ‘glamper’ you also have the benefit of checking in early from 3pm onwards on the Friday before the festival.  You also have your own entry and carpark

What’s included in your Glamping package:

  • Glamping tent
  • Pillows
  • Mattress
  • Sheet set & bedding arrangements
  • Light(s)
  • Complimentary water and chocolates
  • Hot showers
  • Toilets

More to be adfded…

Whare Village - Premium Camping Package
>

New to the One Love Festival camping is our premium camping package – The Whare Village!  Available in both 1 and 2 person options.  The package includes:

  • Tepee style tent
  • Air mattress
  •  Hot showers
  • 24/7 onsite security
  • Access to “Vibe Town”

More to be added…

(You will need to provide your own bedding)

CAMPING TERMS & CONDITIONS
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General Conditions of Entry

  • Fires are not permitted at the campsite – no camping fires, portable burners, or any camping fuel
  • Patrons who cause a disturbance, or refuse to comply with requests made by even/security staff, will be evicted from the venue
  • Alcoholic beverages cannot be taken into or from the venue
  • Campers wishing to bring personal items into the campground, do so at their own risk
  • Management will not be held responsible for any damages to, loss or theft of a camper’s personal property
  • Unauthorised soliciting and customer surveying is not permitted
  • Management reserves the right to inspect/search bags of all persons who enter or exit the campground.  This may include the touching of the outside of bag and/or seeking assistance of the bag – owner to remove items
  • We will not be responsible for counterfeit tickets purchased from unauthorised ticket sellers
  • If security suspects hidden contraband on you person, you may be asked, by security, to search your clothing or pockets


What CAN I bring into the campground?

  • Hammers made from rubber or wood
  • Mobile phone and charger
  • Manual air pump
  • Small hand-held mirrors
  • Personal toiletry items
  • Snacks and empty water bottles
  • Air beds, camping mats/rolls and camping stretchers.


What CAN’T I bring into the campground?

  • Alcohol, drugs or drug paraphernalia
  • Fireworks, explosives or flares
  • Laser pointers
  • Weapons or any item that could be used as a weapon
  • Foam mattresses
  • Gang insignia
  • Professional cameras, video equipment or drones
  • Any other dangerous item that could cause injury
  • Air horns
  • Flyers, smaples, giveaways or promotional items
  • Sharpies, markers or permanent pens
  • Toy guns, water guns or sling shots
  • Pets – except assistance dogs
  • BBQ or cooking equipment
  • Aerosol products
  • Hi viz vests or jackets that may be confused with security or event staff

Can I top up my Wayver wristband at camping?
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Yes, Wayver topups will be available within the entertainment hub at camping.

Opening and closing times may vary throughout each day - check back here for updates of times.

I have 2 day camping but now I want 3 day camping
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You'll need to purchase a 3 day camping pass, then get in touch with support@ticketspace.nz to organise a refund on your 2 day camping pass.

I’ve purchased a 3 Day Whare Village package for 2 people - why is it asking for a third name?
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This is just the name that your Whare tent will be under - simply enter the details of the person making the booking (one name is required).

Camping check in and check out
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3 day passes

From 3pm Friday 27th

2 day passes?

From 7am Saturday 28th

When is check-out?

Before 12pm Monday 30th for all camping passes

Bus Timetable
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For both days:

First bus at 11am from Baypark (4 buses), Then every hour until 3.30pm

Buses will return to the campground from the Tauranga domain starting at 8pm and ending at midnight.

What is the One Love Marketplace?
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Our Marketplace is a hub of food, merchandise, amusement rides and other vendors selling their products.

Apply to be a Vendor
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If you are interested in becoming a vendor at the 2023 One Love Festival, there are a few things to note:

  1. You must be certified and/or have a Mobile License - please check out Tauranga City Council website here, for Mobile Shop info and application
  2. You must be as self sufficient as possible - lighting, rubbish etc
  3. You must use all eco-ware products.
  4. You must have enough products to last the duration of the festival - approximately 20 hours (10 hours per day)
  5. Preference will be given to vendors that differ from others - i.e. burgers/fries etc are a common product which we have plenty of, that doesn't mean we will not accept your application as your burgers may differ in another way.
  6. Site space may be limited so preference may be offered to smaller stalls based on available space

Please fill in the VENDOR FORM - this does not guarantee you a spot. We already have a long list of current vendors and a waiting list, but you may have something special to offer, so don't let that discourage you.

Applications close 24th July - all applications submitted after the 24th July will be added to the waitlist but may still have the opportunity to be a vendor.

We will endeavour to be in contact with you over the next couple of months.

Will there be One Love merchandise or festival items to purchase?
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Yes, there will be a variety of merchandise on sale at the One Love Merchandise stall, located within the Marketplace.

Will there be a bar?
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Yes, there will be at least 4 licensed bars in operation during the festival, 2 in the GA area and 2 in the VIP area (one on each side of the site).

Can I purchase food?
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Yes, there will be a huge variety of food vendors operating throughout the festival.

Can I purchase goods using cash and/or eftpos?
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Neither!  We operate using WAYVER, a RFID cashless wristband payment system.

What is Wayver?
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Wayver is used in place of cash and eftpos - it's like having a prepaid paywave debit card attached to your wrist (there is a little chip inside the wristband).

You use it to purchase any goods at the Festival, such as food, beverages and merchandise.

How do I use Wayver?
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At the festival, Wayver is used in place of cash and eftpos - it's like having a prepaid pay wave debit card attached to your wrist. Once your wristband is loaded with credit, you can purchase anything from the festival - at the bar, food vendors and merchandise.

Top up your Wayver wristband online now and skip the queues on the day!

  1. Head to www.wayver.co.nz, click 'Online Top Up' and login to your existing account, or create one if you haven't used Wayver before.
  2. Select 'I'm Going To An Event' and fill in your details (your name and ticket number from Ticketspace).
  3. Select the amount of $ you want to top up and pay with credit or debit card.
  4. Your ticket will be scanned at the entry of the festival and you will be given your wristband with your total balance activated.
  5. You are ready to go and don't have to wait in the queue... how good!

P.S. The name on your ticket needs to match the name on your vaccine certificate and photo ID. If you need to change the name on your ticket, you can do so by logging into your Ticketspace My Ticket account. For more information on how to name change, click here: www.onelovefestival.co.nz/faq


Refunding Wayver credit?
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You can get a refund of unused credit from one of the top-up stations at any time up until the end of the festival. Your credit cannot be used at any other event but can be used for both days of the festival. For refunds following the festival, you can claim a refund through the Wayver website: https://refund.wayver.co.nz/login

  • First create an account (if you don't already have one)
  • Link your Wayver card or band using the 'New Registration' tile on the home screen
  • Choose the One Love event
  • Choose Refund

(please note that online refunds will only be for a limited time following the festival).

Can I use my Wayver credit from the last One Love?
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No sorry, but if you topped up your wristband for the 2022 One Love that was cancelled, then yes.

Wayver Top Up
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PRE-EVENT

Pre Top Up (Pre-Accred)

On Friday 27th between 3pm - 11pm as well as Saturday 28th between 7am - 10am, head down to Soper Reserve in the Mount outside The Rising Tide to grab your festival wristband and top up!. This will save you time and you'll get to enjoy the express lane into the Festival.

  1. Take your ticket (either printed or on your phone)
  2. Bring ID (valid & current)
  3. Bring your Vaccine Pass (remember this must match your ID and name on ticket)
  4. Pick up your wristband
  5. Top up your Wayver wristband
  6. Enjoy the express lanes into One Love

Pre-accreditation is for those with 2 day festival passes - 1 day festival passes must be collected at the festival. We strongly suggest heading along to our pre-accreditation as it means you’ll spend less time queuing, and more time partying!


Online Top Up

  1. Head to www.wayver.co.nz, click 'Online Top Up' and login to your existing account, or create one if you haven't used Wayver before.
  2. Select 'I'm Going To An Event' and fill in your details (your name and ticket number from Ticketspace).
  3. Select the amount of $ you want to top up and pay with credit or debit card. (you'll be charged a processing fee)
  4. Your ticket will be scanned at the entry of the festival and you will be given your wristband with your total balance activated.
  5. You are ready to go and don't have to wait in the queue... too easy!

Please Note: You can not top up online during the Festival.

AT THE EVENT

Upon entry to the Festival, there will be a number of top up stations at throughout the venue for you to top up anytime during the Festival.

  1. Upon entry to the festival, if you don't already have your Wayver wristband (via pre-topup), you will receive one following the scanning of your ticket
  2. Head to one of the available Wayver stations to add credit to your wristband

Please note there will be a small one off top up fee (you may already notice this deducted prior to adding credit)


REFUNDS

Wayver credit refunds can be done on the day of the event or online after the event.

Wayver issues
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Please contact Wayver

Do I need to top up the camping wristband?
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No, just the festival wristband - the camping wristband does not have a chip attached

My ticket number isn't working
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The number you need to enter are the 10 digits by the barcode on the right of your ticket. If you’re still having trouble, please email help@wayver.io

Why did you create a Platinum VVIP option?
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We created the  Platinum VVIP option due to significant demand and enquiry from ticket  holders who wanted to upgrade their experience beyond VIP, and the  result is the new Platinum VVIP package. We know that it’s not for  everyone - but we are trying to cater for everyone with an option to  suit.

VIP is going to be packed, why did you add more tickets for the Premium VVIP?
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We are not adding  more tickets. We have reallocated 500 of the remaining VIP tickets to create  250 VVIP tickets, so we actually have reduced ticket numbers.

Will the Premium VVIP be in front of VIP?
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No. The location of  the Platinum VVIP section will not be in front of the VIP section - it will  have its own area to the front side of the stage, in a premium position with  an elevated viewing platform.

Can I upgrade my existing ticket to either VIP or Platinum VVIP?
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Yes, you will need  to purchase the new ticket you want using the same email address you used  when you purchased your current ticket, and once complete email  support@ticketspace.nz with your original confirmation ID and they will  cancel and refund your original ticket.

I'm a hungry, thirsty person, can i 'go hard' in the Platinum VVIP?
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The Platinum VVIP  package includes everything you’ll need to enjoy One Love with a premium  experience. It’s all inclusive of gourmet food and beverages - that said we  want you to have a good time and last the distance so with drinks, keep in  mind that it’s a marathon - not a sprint. There will be a limit on the number  of drinks you can order at time and all of our standard rules apply. Our  responsible service policy means any person who is intoxicated will be  refused service.